Position title
Call Center Agent - Premium Telco Account

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for our Premium Telco Account. As a CSR, you will be the first point of contact for our valued customers, providing top-notch assistance and resolving their inquiries in a professional and timely manner. You will handle a wide range of customer concerns, including billing inquiries, service activations, technical troubleshooting, and account management.

  • Handle inbound customer calls, chats, and emails professionally and efficiently.
  • Provide accurate and timely information to customers regarding their accounts and services.
  • Assist customers in troubleshooting technical issues with their devices and services.
  • Resolve customer complaints and ensure customer satisfaction.
  • Educate customers on product features and service offerings.
  • Update customer records accurately in the system.
  • High school diploma or equivalent; some college education is a plus.
  • Previous experience in customer service is preferred, but not required.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Proficient in using computer systems and software applications.
  • Willingness to work in shifting schedules, including weekends and holidays.
Job Benefits
  • Competitive salary package with additional performance-based incentives.
  • Comprehensive health and medical coverage for you and your dependents.
  • Extensive training and development programs to enhance your skills and knowledge.
  • Career advancement opportunities within the company.
  • Fun and inclusive work environment with supportive team members.
  • Employee discounts and perks on telco products and services.
  • Paid time off and vacation leaves for work-life balance.
  • Regular team building activities and events.

Join our team and be part of an exciting industry, delivering exceptional customer service for our Premium Telco Account. Apply now and embark on a rewarding career journey with us!

Employment Type
Job Location
Quezon City
Base Salary
₱ 15,000-₱ 26,500
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