Position title
Call Center Agent - Radio Streaming Account
Description
We are currently seeking enthusiastic and customer-oriented individuals to join our team as Call Center Agents for our Radio Streaming Account. As a Call Center Agent, you will be responsible for providing excellent customer service and support to our users who have inquiries or issues related to our radio streaming services.
Responsibilities
- Handle inbound and outbound customer calls, emails, and chat inquiries professionally and efficiently.
- Assist customers in navigating and troubleshooting issues related to our radio streaming platform.
- Provide accurate and up-to-date information regarding account inquiries, subscription plans, and technical concerns.
- Address customer complaints and resolve issues promptly and effectively.
- Upsell and promote additional services or features to enhance the user experience.
- Maintain detailed and accurate records of customer interactions and transactions.
Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills in English.
- Strong customer service and problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using computers and navigating various software applications.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Prior experience in a call center or customer service role is a plus.
Job Benefits
We offer competitive salary packages, comprehensive training programs, and a dynamic work environment. Join our team and be part of the exciting world of radio streaming services. Apply now and kick-start your career as a Call Center Agent in our Radio Streaming Account!
Hiring organization
Employment Type
Full-time
Industry
BPO
Job Location
Quezon City
Base Salary
₱ 16,000-₱ 22,000
