Position title
Call Center Agent - Travel Account
Description
We are seeking enthusiastic and customer-oriented individuals to join our team as Call Center Agents for our Travel Account. As a Call Center Agent, you will be the first point of contact for travelers, assisting them with various inquiries, booking arrangements, and providing exceptional service.
Responsibilities
- Answer inbound calls and assist travelers with their travel-related queries and concerns.
- Provide information about destinations, flights, hotels, and travel packages.
- Assist in booking flights, accommodations, and other travel services.
- Handle reservation changes, cancellations, and refunds.
- Ensure accuracy and efficiency in all customer interactions.
- Uphold excellent customer service standards and promote a positive brand image.
- Troubleshoot and resolve customer issues with empathy and professionalism.
- Keep abreast of the latest travel industry trends and updates.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus).
- Previous customer service or call center experience is preferred.
- Excellent communication skills in English (additional language skills are a bonus).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Passion for travel and a genuine desire to assist travelers.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Job Benefits
- Comprehensive training programs to enhance your skills.
- Opportunities for career advancement within the company.
- A dynamic and inclusive work environment.
- Employee benefits, including health and dental coverage.
Hiring organization
Employment Type
Full-time
Industry
BPO
Job Location
Metro Manila
Base Salary
₱ 15,000-₱ 26,500
