Call Center Agents - Bacolod Site
Description

We are currently hiring Call Center Agents to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service, handling inbound and outbound calls, and resolving customer inquiries and concerns. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities
  • Answer incoming calls from customers and provide assistance with their inquiries or concerns.
  • Make outbound calls to follow up on customer requests or provide updates on their accounts.
  • Provide accurate and up-to-date information regarding products, services, and promotions.
  • Address customer complaints and resolve issues in a professional and timely manner.
  • Document all customer interactions and maintain accurate records in the customer database.
  • Upsell and cross-sell products or services to maximize sales opportunities.
  • Meet or exceed individual and team performance goals and targets.
  • Collaborate with team members and other departments to ensure customer satisfaction.
Qualifications
  • High school diploma or equivalent.
  • Strong customer service and problem-solving skills.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • Basic computer skills and proficiency in using CRM software.
  • Ability to work in shifts, including evenings, weekends, and holidays.
  • Previous call center or customer service experience is a big plus.
Job Benefits
  • Competitive salary and performance-based incentives.
  • Comprehensive training program to enhance your skills and knowledge.
  • Supportive and inclusive work environment.
  • Opportunities for career growth and advancement.
  • Health insurance and other employee benefits.
  • Fun and engaging company activities and events.

If you are passionate about delivering exceptional customer service, have excellent communication skills, and enjoy working in a team-oriented environment, we would love to hear from you. Join our team as a Call Center Agent and be part of our mission to provide outstanding customer support to our valued customers. Apply now and embark on an exciting career in customer service!

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Industry
BPO
Job Location
Bacolod
Base Salary
₱ 15,000-₱ 25,000 Per month
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